Terms & Conditions

ORDER PROCESS 

All items that show as in stock on the website are ready for posting and are processed with the aim to send out to customers within 2 days. At busy times (and because Kate Wakley Textiles is just me, and on occasions our dog Grace!!) the processing time may increase, should this arise you will be kept up to date with estimated processing times, this will not usually exceed 7 days. 

ONLINE PAYMENTS

Kate Wakley Textiles uses the security of PAYPAL, a third party payment processing company, for all online purchases. All purchases are governed by the high security and protection of PAYPAL. Fore more details please visit the PAYPAL site. 

PLEASE NOTE : YOU DO NOT NEED TO HAVE A PAYPAL ACCOUNT TO MAKE AN ONLINE PAYMENT TO KATE WAKLEY TEXTILES. 

OUT OF STOCK ITEMS 

Items that are currently out of stock can usually be made to order with a lead time of 5-7 days. Lead times for out of stock printed wares such as (mugs, teatowels, aprons and cushions) are reliant supplier lead times which are typically up to 14 days, therefore orders for these out of stock items may take an estimated 21 days. Customers wanting to place an order for an out of stock item/s should initially get in touch via email/contact page for more accurate lead times. 

HANDMADE

All of my products (subject to printed wares) are made by me by hand using quality fabrics and materials. Due to the nature of handmade and crafted products, some small variations may be observed from product to product. My robotic features are minimal and to that effect the slight variations that may be observed may include slight colour variations, image placement and approximate measurements. What is ensured however is a quality unique handcrafted product.

POST AND PACKING 

All terms currently relate to Sales in the UK for enquiries outside of the UK please do get in touch.

In order to be able to pass on the best postage rates, all items are sent via Second Class mail. For orders under the value of £20.00 standard 2nd Class Royal Mail postage is used. Orders over £20.00 are posted using the Second Class Signed For service offered by Royal Mail. Should you require your order sooner than the postage options quoted, please do get in touch to discuss alternative options. 

Postage and Packing prices are listed alongside each Item in our Easy Store. 

To query any postage rates or for larger combined postage orders please do drop us a message for discounted options. 

FREE Postage on orders over £100.00 please initially send us a message so that we can arrange free postage rates.

RETURNS 

I hope that you will be delighted with your Kate Wakley Textiles ©2015 handcrafted products. All items are checked and recorded before they are sent out to ensure complete quality. Please check the items thoroughly upon delivery. In the unlikely event of damage or loss during transit please contact me immediately so as the problem can be rectified. If you not completely satisfied with your purchase we will accept returns so long as we are notified within 14 days of the goods being received. All return items must be returned in unused perfect condition together with all original packaging and proof of purchase. Please contact me prior to returning an item with details of the problem. Returns should be packaged securely and be sent using an appropriate mailing service and if appropriate insurance to cover the return items/s. Items are returned at the cost of the customer, unless you are returning a faulty product. On receipt I will be happy to offer an exchange, credit note or a full refund less the cost of postage and packing, which sadly is not refundable, bespoke, personalised and commission items and those that have been specifically created to your own requirements unfortunately cannot be returned and are non refundable.

PRIVACY POLICY 

We value our customers privacy and take our responsibility to ensure our customers privacy very seriously. We confirm that all personal information requested is purely for the purpose of processing your order or if you have indicated that you would like to be added to our mailing list. The information provided to Kate Wakley Textiles ©2015 is not passed on to any third party. Kate Wakley Textiles © 2015 website may contain links to a number of independent sites. Please be aware that our privacy policy does not extend to the collection of information by any of those sites. Furthermore as required by the UK data Protection Act, we follow strict security procedures in the storage of information you have given us. 

COPYRIGHT

I have worked incredibly hard for many years to bring to you a collection of unique and beautiful coastal designs. The copyright of all content including all imagery, text, design and unique product design belong to Kate Wakley © 2015 all rights reserved and are subject to copyright and intellectual property law. All imagery remain the property of Kate Wakley Textiles, should you wish to use imagery for social media and internet use you may do so with prior agreement, full credits to Kate Wakley Textiles ©2015  and appropriate html links are directed to www.katewakley.co.uk. All other uses of imagery and design are also subject to prior approval by Kate Wakley ©2015. Breaches of copyright will be legally pursued.